I believe there is a need to take a peek onto the other (brighter) side of the story. I am referring to my brother’s blog entry regarding their Horrible McDonald’s Experience.

Contrary to my brother’s recent complaint against 8McDo’s delivery service, I commend (without hesitation) their service here in Quezon City. Since June 2007, I have been relying on them along with hundreds (I assume) of residents in Yakal, to feed our grumbling stomachs. The absence of a cafeteria in our dormitory has forced us to depend on fast food deliveries and one of which is McDo. Majority of the residents patronize McDonald’s more than any other fast food chain. In fact, McDo has become a rendez vous for org meetings and study groups. I can recall an instance when 3 or 4 McDo motorcycles were parked outside of Yakal. From that scenario, one would think a community dinner was sponsored by McDo. Haha.

I am a McDo person for 5 reasons:
1. Crispy Chicken Fillet is affordable. Most of the time, I get a big slice. Hehe
2. I love their hot fudge sundae and float. We all do!
3. Their hotline is easy to remember. 8mcdo which is 86236. And can also be accessed online thru 8mcdo.
4. They have excellent Customer Service. (Unlike other delivery services who stall on their trunk line and refuse to answer our calls. They put our coins and load to waste.)
5. I am assured of a punctual delivery. Bonus points for being friendly and patient.

It is very ironic to note that my 4th and 5th reasons or better yet the lack of it, has led to my brother’s (and his high school batch mates’) immediate loathing for McDo. I do not blame them for hating McDo’s service. But it would be unfair to generalize such impression. I believe that the flaw was within Davao’s Customer Service Representative and McDo DaMoSa’s crew, and not McDo’s system. Whoever took my brother’s call should have had the common sense to place the order on the outlet near Pisay (which is in Mintal.) He/She was overly qualified to being stupid for assigning McDonald’s DaMoSa to deliver their order. Hello? It’s like miiiiiiiiiles away from Mintal. And yes, of course, I won’t let McDo DaMoSa escape scrutiny. They should have at least had the decency to inform their customer of the delay. They should have notified them of the shortage of delivery men.

From this incident, I point the finger to poor training of crew, both in Customer Service and DaMoSa Branch. Next time, they should hire better people. By better, I mean, people with good judgment and common sense. They should look into this. If incidents like these don’t stop, people might have to boycott McDonald’s in Davao.